Privacy Policy

1. Information We Collect

When you interact with MSP Travels – Maa Suna Pratima Travels ("we," "our," or "us") through our website, booking forms, WhatsApp, or phone calls, we may collect the following types of information:

• Personal Identification Information: Your name, mobile number, email address, city, and date of travel as provided when submitting an enquiry or booking form.
• Travel Preferences: Number of travellers, preferred package, travel dates, and any special requirements you share with us.
• Device & Usage Information: IP address, browser type, pages visited, time spent on our website, and referring URLs — collected automatically via analytics tools.
• Communication Data: Messages sent via WhatsApp, email, or our website contact forms.

2. How We Use Your Information

We use the information we collect to:

• Respond to your travel enquiries and provide booking confirmations.
• Plan and organise your travel itinerary and logistics.
• Send you updates about your booking, departure times, and travel-related information.
• Improve our website, services, and customer experience.
• Send promotional offers, new tour packages, or seasonal discounts — only if you have opted in or enquired previously. You may opt out at any time.
• Comply with legal obligations and resolve disputes.

We do not use your data for purposes unrelated to travel services without your explicit consent.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Travel Partners: Hotels, transport providers, and tour guides involved in executing your booked package — only the information necessary to fulfil your trip.
• Payment Processors: If applicable, to securely process any advance payments or deposits.
• Legal Compliance: When required by law, court order, or government authority.
• Business Transfer: In the unlikely event of a merger, acquisition, or sale of our business assets, your information may be transferred as part of that transaction.

All third parties with whom we share information are bound by confidentiality obligations and may not use your data for any purpose other than performing the specific service.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and to help us understand how visitors use our site.

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: We use Google Tag Manager and Google Analytics to collect anonymous usage data such as page views, session duration, and navigation paths.
• Advertising Pixels: We use the Meta (Facebook) Pixel to measure the effectiveness of our advertisements and to enable interest-based advertising. This pixel collects data such as page views and conversions.

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website. To opt out of Meta's data use for advertising, visit facebook.com/adpreferences.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal obligations.
• Opt-Out: Unsubscribe from promotional communications at any time by contacting us.
• Portability: Request your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact us using the details provided below.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

For minors travelling with MSP Travels, all bookings and consents must be made by a parent or legal guardian.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our website or services after any changes to this policy constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us: